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Frequently Asked Questions

Customer FAQ

Go to the homepage and choose your device. You will be directed to provide your make, model and type of repair. The results page will show you all the available repairs.
You can fill out a custom quote. Stores that we partner with will review your quote and then email you with their best offer.
As many as you want! For a bulk repair, please fill out a custom quote.
You can easily mail your device to a partner offering a mail-in service! When you've completed the checkout process of a mail-in service offer, we will email you the store’s address and a purchase receipt. Mail your receipt and your device to the store – we will let them know it’s on its way. Once your device is repaired the store will mail it back to you. Easy!
Yes you can! When you’re shown the available repairs, simply choose a store listed under Local Repair Offers. If you don’t see a store, you can change the distance and zip code for more options.
To view your orders, log in to your account dashboard and then select "My Orders."
Yes. You still need to ship the device to the store at your own expense. The shipping you are paying during check-out is for the store to return the device to you. We will let you know the cost of shipping at check-out.
Yes! If your repair is local, the store will let you know your device is ready to be picked up. If the repair is a mail-in, the store will let you know when your device is repaired and on its way back to you.
It varies from device to device. The store will keep you updated to let you know where they are in the repairs process.
To change your address, log into your account dashboard and click on "Account Settings." Update your address and then click "Save."
To change your password, log into your account dashboard and click on "Account Settings."
To get a new password, go to the login page and click "Reset Your Password" at the bottom of the page. Provide the email associated with your account and a password reset link will be sent to you.
When completing your payment online, you will be given the option to pay with Visa, American Express, Discover or Mastercard.
If you find that there’s a problem with your order, contact the repair store you worked with directly. If you need further assistance, contact RepairMyDevice at
If you have a question that isn’t listed here, Contact RepairMyDevice at

Repair Stores FAQ

To become a partner with RepairMyDevice, click on Become a Partner on our homepage. Click ‘Begin Registration.’ Fill out and submit the form. You will be notified if you are approved.
Nope! We only take a small fee whenever a customer makes a purchase.
Please allow up to 7-10 business days. If you don’t hear anything please contact us at
Basic contact information, details about your business, company logo, Better Business Bureau Profile Page (url), and a copy of your business license.
Order alerts are sent directly to the email associated with your account. Order activity history is also available in your store login area.
We will send a wire transfer to the checking/savings account you provided, or we will send a check by mail. To receive funds, you must request a payout (in your login area.)
If you have a question that is not listed here, please contact us at